Order
Do I have to create a customer account to order from lifestyle smart?
It is not mandatory to create a customer account with us. You can also place your order as a guest. The advantage of a customer account is that your personal data is stored and you can view your order information at any time.
Where can I see my orders and their details?
All details of your current order as well as previous orders can be found in your customer account, provided you have registered as a customer with us and placed your order with your customer account. If you ordered from us as a guest, you can see the details of your order in the order confirmation that we sent you by e-mail.
I have not received an order confirmation by e-mail. What can I do?
With the order confirmation e-mail we confirm that your order was successful and is being processed by us. If you have not received a confirmation email from us within half an hour of completing your order, please check your spam folder. If you still cannot find your order confirmation, please contact our customer service at service@lifestyle-smart.com.
I made a mistake with my order and would like to change my order. Is this possible?
Unfortunately, once you have submitted your order to us, you will not be able to add anything to the existing order. In such a case, please send us a message to service@lifestyle-smart.com as soon as possible and we will check what is possible.
Can I cancel or revoke an order?
Whether you can cancel your order or products from it depends on the processing status. You can see the status of your order in your customer account under "Orders". If your order has not yet left our warehouse, you can process and cancel it in your customer account under "Orders". After successful cancellation you will receive a confirmation of your cancellation by e-mail. The refund of the order value will be made within a few days to the payment method used for your purchase.
Orders that have already left our warehouse cannot be cancelled. Of course you can make use of your right of return after receiving the goods. We inform about your possibilities of a revocation under Revocation (lifestyle-smart.com).
Delivery
Where can I see if a product is available?
You can see the availability of a product on the detail page of the respective product. Please note that due to incoming orders, both the delivery time and the availability of products may be subject to short-term changes.
How long does the delivery take?
We ship the ordered products as soon as we receive the full payment and all items are available. As a rule, orders are shipped within 3 business days after they are placed. After the order has left our warehouse, it is further processed by our logistics partner DPD and usually delivered within Germany on the following business day. To protect the environment we ship all items in one shipment and do not ship partial shipments. If you have ordered items with different delivery times, the delivery time is based on the item with the longest delivery time, unless we have a different agreement with you.
What are the shipping costs?
The shipping costs depend on the country of delivery. You can find an overview of our shipping costs under Shipping: Shipping (lifestyle-smart.com)
Can I change my delivery address later?
As long as the goods are not yet in the shipping process, you can change your delivery address through our team. Please contact our customer service at service@lifestyle-smart.com. Important note: A change of the delivery address is only possible within the same country for tax reasons. From the moment your order is in the shipping preparation, the delivery address can no longer be changed.
To which countries can I have the products sent?
We ship to Germany, Austria, Belgium, Luxembourg, Netherlands (without overseas territories), Switzerland, France (without overseas territories), Great Britain, Spain, Italy, Sweden, Ireland, Portugal, Norway, Finland and Iceland. You can find an overview of the countries and the shipping costs under Shipping: Shipping (lifestyle-smart.com)
How can I track the delivery of my order?
As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail containing a link to track the delivery. You can also track the status of your shipment in your customer account under "Orders". If there is no parcel number in your customer account, the parcel has not yet been sent. If you are unsure where your order is, please contact our customer service: service@lifestyle-smart.com.
What happens if the delivery address is incorrect or incomplete?
A shipment that cannot be delivered due to an incorrect or incomplete delivery address will be returned to us and we will contact you. Please note that shipping charges will then be due again.
I missed the delivery. What can I do?
If you are not present when your parcel is delivered, DPD will leave you a message about the unsuccessful delivery attempt. The parcel will be taken to the nearest DPD station where you can collect it within 7 days. If you do not collect the parcel within this period, it will be returned to our warehouse. You will then be refunded the purchase value (minus the delivery costs).
My parcel is missing a product / a product is damaged / there is the wrong product. What should I do?
If your order is incomplete, incorrect or damaged, please contact our customer service at service@lifestyle-smart.com as soon as possible.
Returns and complaints
What do I do if I want to return a product?
If, contrary to expectations, you are not satisfied with a product you have ordered, you can make use of your 14-day right of withdrawal and return the product to us. You can find all the information here: Cancellation (lifestyle-smart.com). An exchange is not possible for technical reasons. In order to receive a full refund for your returned item, the item must be complete, unused and undamaged with original labels. We ask that you return the item in its original packaging if possible.
Please note that returns have a negative impact on our environment. Therefore, please only return products that you really want to purchase. If you still wish to return a product, you can do so within 14 days.
Please register your return using the attached form.
We will then send you a prepaid return label by e-mail.
Address for returns: Star Distribution GmbH, Logistik-Center smart, Werner von Siemens Ring 8, 39116 Magdeburg, Germany.
So that we can correctly allocate your return in the warehouse, we ask you to enclose the return form or to mark the returned products legibly on the delivery note and enclose this with your parcel. If you would like to state the reasons for the return, please also use the returns form or the delivery note.
How do I pay the costs for a return?
As your satisfaction with the products is important to us, we will reimburse you for the return. To receive a prepaid return label, please use our contact form to register your return.
How much time do I have to return a product?
You can return your order or part of your order free of charge within 14 days. Please register your return with us within 14 days.
What happens when I return an item?
Once we have received and checked your returned item, you will receive an email confirmation of your return with a credit note. The credit will be paid within 14 days from the date we are aware of your return and have received and inspected the goods.
What happens when I return an item?
After we have received and inspected your returned item, you will receive an email confirmation of your return with a credit note. The credit will be issued within 14 days from the date we are aware of your return and have received and inspected the goods.
What do I do if I have a complaint?
Despite all the care we take, it can happen in exceptional cases that an item has a minor or major defect. It can also happen that an item is damaged during transport. If you are affected by such a case, we are very sorry. We would like to settle such a matter as soon as possible. Please send an e-mail to our customer service at service@lifestyle-smart.com and tell us the following:
- Your order number and the product number that is the subject of the complaint.
- A short, precise description of the defect or fault of the item.
- Photos (or videos, if applicable) showing the defect or shortage of the item.
- In the case of transport damage, we also require a photo of the product packaging and/or the shipping box.
We will then report the matter quickly and get back to you as soon as possible. Thank you for your understanding and cooperation.
Payment and invoice
What payment options can I use?
To make shopping with us as easy as possible, we offer various payment options. You can use one of the payment methods listed here to pay for your order:
Credit card: Your credit card information is encrypted using the SSL procedure. This high level of security means that buying with your credit card at Lifestyle smart is very safe.
PayPal: When paying by PayPal, you will be redirected to the PayPal environment to complete the transaction.
For security reasons, all payments are validated and accepted in conjunction with the payment provider and card issuer.
My payment was declined. Why?
If your payment was not accepted, please check that the information provided matches and try again. If the payment fails repeatedly, please contact your bank to see if there are any problems on their side. If the problem persists, please contact our customer service at service@lifestyle-smart.com.
Are vouchers available?
We are currently working on offering you vouchers in the future.
